FoodZaps is an Omni-Channel Point of Sale platform that takes offline stores, online.

We are a dynamic and growing team that develop creative and innovative solutions to real-life problems and you will be required to grow with us and have great impact on the design and development of FoodZaps.

Our Team

  • Have passion for developing creative solutions in a team, translating abstract concepts into simple solutions. Listen to, understand and adapt to all users
  • Demonstrate strong technical design sense across the big picture through to the devilish detail
  • Are enthusiastic and keen to join talented peers in innovation
  • Want everyone to learn and share knowledge with others to improve our craft
  • Are building a culture that is a joy to work in and with

Your Responsibilities

  • Answer level 2 support queries and escalate to Product Lead where necessary
  • Work with partners in a constructive and helpful way to deliver solutions
  • Proactively provide feedback on possible product and workflow enhancements


  • Excellent written English
  • Programming skill – HTML, Javascript, php
  • Excellent customer service and support skills – the ability to listen, be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Excellent communication skills – You must be able to convey technical product support to customers of all levels of proficiencies in our tickets as well as knowledge base articles
  • Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
  • Collaborate in establishing world-class customer service policies, processes and standards
  • A strong sense of urgency – Respond to customers and partners in a fashion that inspires confidence and continued loyalty
  • Ability to empower end-users to support themselves using our product and Support Centre
  • Ability to evaluate, troubleshoot, and follow-up on issues as well as replicate and document for further escalation
  • A desire to learn, master and teach
  • Proactively identify and propose solutions for potential issues that users face
  • Listen, understand and respond to FoodZaps customer’s and partner’s requirements at Point of Sale


  • At least 2 years or more of technical support and customer service experience.
  • Experience using Support ticketing or live chat software.
  • Basic knowledge of various online, mobile and desktop platforms; Android, Windows
  • Rudimentary familiarity with the concept of an API as a method to extend and connect applications
  • Basic understanding of how online SaaS applications provide functionality and value for their customers by utilising the web
  • Experience troubleshooting in a SaaS environment with an assertive deploy schedule

FoodZaps hires the best and brightest – only apply if you’re a premier league championship winning player
You will be joining a bright and experienced team who love what they are doing to create a unique experience for our customers.


Contact : Winson (