The waiter took my order and left to attend the other tables. After observing him on the next tables, I realized how lucky this establishment are to have him. The guy had managed to smoothly double my bill… and the best part is, I was happy to fork out the extra cash. He was good. Not an order-taker. A salesman. A great one. He sold experience. He could have sold chicken to a vegetarian. Why? He cared. Then I turned to observe the other order-takers and realized that actually it was not luck – they were all really good! It
